Privacy policy
bags.mu
Operated by Emplette E Retail Limited
BRN: C23200093 | VAT: 28175561
PRIVACY POLICY
Last updated: April 16, 2025
1. Who We Are
bags.mu is a trading name of Emplette E Retail Limited (BRN: C23200093, VAT: 28175561), a company registered in the Republic of Mauritius, with registered address at 7 Odette Ernest Street, Port Louis, 11305, Mauritius.
Emplette E Retail Limited operates bags.mu and processes your personal data in accordance with the Data Protection Act 2017 of the Republic of Mauritius and any regulations made thereunder.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through bags.mu or otherwise communicate with us. bags.mu is powered by Shopify, which enables us to provide our services to you.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using bags.mu, you acknowledge that you have read and understood this Privacy Policy.
2. Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information:
• Contact details including your name, address, billing address, shipping address, phone number, and email address
• Financial information including credit card, debit card, payment card information, transaction details, and payment confirmation
• Account information including your username, password, security questions, preferences and settings
• Transaction information including items you view, add to cart, purchase, return, exchange or cancel, and your past transactions
• Communications with us including information you include in customer support enquiries
• Device information including your device, browser, network connection, IP address, and other unique identifiers
• Usage information including how and when you interact with or navigate bags.mu
3. Personal Information Sources
We may collect personal information from the following sources:
• Directly from you when you create an account, visit or use bags.mu, communicate with us, or otherwise provide us with your personal information
• Automatically through bags.mu from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf
• From our partners or other third parties
4. How We Use Your Personal Information
We may use personal information for the following purposes:
• Provide, Tailor, and Improve the Services: To process your payments, fulfil your orders, remember your preferences, send account notifications, process returns and exchanges, arrange delivery across Mauritius, and create a customised shopping experience for you
• Marketing and Advertising: To send marketing and promotional communications by email or text message, and to show you relevant advertisements based on your activity on bags.mu
• Security and Fraud Prevention: To authenticate your account, provide a secure payment experience, and detect or investigate possible fraudulent or illegal activity
• Communicating with You: To provide customer support and maintain our business relationship with you
• Legal Reasons: To comply with applicable Mauritius law, respond to valid legal process, and enforce or investigate potential violations of our terms or policies
5. How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:
• With Shopify, vendors, and other third parties who perform services on our behalf such as payment processing, data analytics, customer support, cloud storage, and delivery fulfilment
• With business and marketing partners to provide marketing services and advertising
• When you direct or consent to our disclosure of certain information to third parties, such as to ship you products or through social media integrations
• With our affiliates or otherwise within our corporate group
• In connection with a business transaction such as a merger, to comply with applicable legal obligations, or to protect or defend our rights and the rights of our users
6. Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of bags.mu in order to provide and improve the Services for you. Information you submit will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside.
To learn more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy at privacy.shopify.com
7. International Transfers
Please note that we may transfer, store, and process your personal information outside of Mauritius, including by Shopify's global infrastructure. We ensure such transfers comply with applicable Mauritius data protection law and that appropriate safeguards are in place to protect your personal information.
8. Children's Data
bags.mu is not intended for persons under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age. If you are the parent or guardian of a child who has provided us with their personal information, please contact us at empletteretail@gmail.com to request that it be deleted.
9. Security and Retention of Your Information
We take reasonable measures to protect your personal information. However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide Services, or comply with legal obligations. Order and transaction records are retained for a minimum of 7 years in accordance with the Income Tax Act and Value Added Tax Act of Mauritius.
10. Your Rights and Choices
Under the Data Protection Act 2017 of Mauritius, you have the following rights in relation to your personal information:
• Right to Access / Know: You may request access to personal information that we hold about you
• Right to Delete: You may request that we delete personal information we maintain about you
• Right to Correct: You may request that we correct inaccurate personal information we maintain about you
• Right of Portability: You may request a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances
• Managing Communication Preferences: You may opt out of receiving promotional emails at any time by using the unsubscribe option in our emails. We may still send non-promotional emails related to your account or orders
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests. We will respond to your request in a timely manner as required under applicable law.
11. Cookies
bags.mu uses cookies to improve your browsing experience, remember your preferences, and analyse website traffic. By continuing to use our website, you consent to our use of cookies. You may disable cookies in your browser settings at any time, though this may affect your ability to use certain features of bags.mu.
12. Third Party Websites and Links
bags.mu may provide links to websites or other online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Our inclusion of such links does not imply any endorsement of the content on such platforms.
13. Complaints
If you have complaints about how we process your personal information, please contact us using the details provided below. You also have the right to lodge a complaint with the:
Data Protection Office of Mauritius dataprotection.govmu.org
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on bags.mu, update the "Last updated" date, and provide notice as required by applicable law.
15. Contact & Data Rights
To exercise any of your rights under the Data Protection Act 2017, or if you have any questions about this Privacy Policy, please contact us at:
Emplette E Retail Limited
BRN: C23200093
VAT Registration: 28175561
Email: empletteretail@gmail.com
Address: 7 Odette Ernest Street,
Port Louis, 11305,
Republic of Mauritius
Website: www.bags.mu